AIR

How can we help you?

Find answers, documentation, and support for all your AIR needs

Frequently Asked Questions

How do I get started with AIR?
To get started, create an account, set up your team, and upload your first Windows host image for analysis. Our quickstart guide provides step-by-step instructions for new users.
What types of incidents can AIR detect?
AIR can detect a wide range of threats including malware infections, ransomware, unauthorized access, privilege escalation, data exfiltration, lateral movement, persistence mechanisms, and living-off-the-land attacks. Our specialized agents continuously learn from new threat intelligence to identify emerging attack patterns.
How secure is my data when using AIR?
AIR is built on a secure foundation with end-to-end encryption, data isolation, and robust access controls. We employ zero-trust architecture, secure enclaves for sensitive data processing, and maintain compliance with industry standards like SOC 2 Type II. Your incident data never leaves your control, and all processing occurs within your secure environment.
Can I integrate AIR with my existing SIEM?
Yes, AIR provides REST APIs and webhooks that allow integration with most major SIEM/SOAR platforms. Detailed integration guides are available in our documentation.

Still Need Help?

Email Support

Send us a detailed description of your issue and we'll get back to you within 24 hours.

support@neumann-labs.com

Live Chat

Chat with our support team in real-time during business hours (9am-6pm ET, Monday-Friday).

Phone Support

Enterprise customers can reach our dedicated support line 24/7 for urgent issues.

+1 (800) 555-1234

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We're constantly working to make AIR better. Your feedback is invaluable in shaping our product roadmap.

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